¶ Support Print License
Once you have issued a print license, if you have been given the “Orders > Support” privilege, you can:
- Cancel open print licenses
- Grant reprint requests
- Deny reprint requests
¶ Cancel Open Print License
You can cancel print licenses once the user has pressed the “Reserve and Prepare” button in the workbench print license execution process.
To cancel a print license:
- Navigate to “Orders”
- Click the order you want to cancel
- Expand the DIS License
- Press the Cancel button
- Press Confirm in the confirmation screen.
- The license will change its status back to Open
- If you expand the license again, you will see in the license's history that the print has been cancelled.
- You will also see who cancelled the print.
- In the DIS Workbench, the user will see the print license as available again in the Open bucket.
¶ Grant Print Request
If problems arise during the printing or post-processing steps, DIS Workbench users can request a reprint.
To grant a reprint request:
- Navigate to “Orders”
- You can filter in the Support Column for “Reprint Requested”
- Click the order that has requested a reprint
- Expand the DIS License
- You can see the reasons why the reprint was requested by clicking on the “Reprint requested” row.
- To accept the reprint request, click “Grant”
- Press Grant in the confirmation screen.
- The decision will be saved in the license's history. You will be able to see who granted the reprint.
- In the DIS Workbench the print license will be moved back to the Open bucket and the user will be able to print again.
¶ Grant Print Request
In some cases, you might choose to deny a reprint request.
To deny a reprint request:
- Navigate to “Orders”
- You can filter in the Support Column for “Reprint Requested”
- Click the order that has requested a reprint.
- Expand the DIS License
- To deny the reprint request, click “Deny”
- Press Deny in the confirmation screen.
- The decision will be saved in the license's history. You will be able to see who denied the reprint.
- In the DIS Workbench, the user will receive a notification that the print request has been denied. The print license will be moved to the Completed with the status “Reprint Denied”.